Refund Policy
Effective Date: April 13, 2025
At Luckydip.in, customer satisfaction is important to us. However, due to the nature of our digital lucky dip ticket service, all purchases made on our platform are final and non-refundable.
Non-Refundable Services:
- Once a lucky dip ticket is generated and payment is successfully completed, the service is considered delivered.
- As our services involve instant digital delivery, we are unable to offer refunds or exchanges.
Exceptions:
Refunds may only be considered under the following rare circumstances:
- You were charged multiple times for the same transaction.
- A confirmed technical error on our platform prevented successful delivery of the ticket or service.
To request a refund under the above conditions, please contact our support team within 48 hours of the transaction, providing:
- Your order ID
- Transaction reference number
- A detailed description of the issue
Contact Information:
For refund-related queries, please reach out to us at [email protected] or through our Contact Us page.
We reserve the right to approve or deny refund requests at our sole discretion, based on the outlined terms.